Whoever first said that 2. By seeing clearly your own limitations.
3. By acting on what you know.
Wise Action, Not Knowledge, Is Power
Investors often learn so much that they think they can consistently predict the course of the stock market. In reality, there are probably fewer than ten old investors that have never lost money. Wise investors know that the best they can do is get the odds in their favor Cheap Damian Lillard Jersey , so they'll have more wins than losses. You have to see the limitations of knowledge.
I can read about how to sing, and even get advice from a voice coach, but I can't sing well. I'm not saying that I could never sing well, only that right now I cannot. If I'm not willing to do what is necessary, then I would be wise to look for a non-singing way to make money. You have to see our own limitations.
The most important part of making knowledge into power, is to act. You can study political philosophy and every aspect of the political process for a decade Cheap Clyde Drexler Jersey , and still have no power. Power is in the effective application of what you know.
Imagine an inventor with a hundred ideas on paper. He has a head full of knowledge, and a creative imagination, but nothing to show for it. Now imagine a simple man with one new invention, who understands the limits of innovation without marketing, and sees his own limitations in that area. He seeks out the people that can help, and makes a million. Now that's power.
First of all let's look at what customer service is all about.
If you go into a shop and talk to anyone who works there you expect to be treated with respect Cheap Brandon Roy Jersey , not sold to and to have en enjoyable experience.
Often that isn't the case, in fact we're often not spoken to at all, or we're asked the silly question, 'can I help you', which virtually everyone knee-jerks an answer to with, 'no thanks Cheap Bill Walton Jersey , I'm just looking'.
We want help, but funnily enough we don't want to admit it. We need an education on what it is we're buying so we can be confident with out buying decision, but we don't like to admit we're dumb or don't know anything to the sales assistant. So we have a dilemma!
Then if we do find someone who we feel wants to help us, then often we don't relate to them as a person and so we don't have a good emotional experience.
A good emotional experience is what great customer service is all about. Poor or satisfactory service is where you get an average experience that doesn't make you 'feel' better than you did before you went to the store.
The difference between satisfactory and poor service is the difference between the emotions experienced in the buying process.
Let's face it. There are two types of service we experience that we will tell people about PRO-ACTIVELY.
Very bad service, or outstanding service! Typically we have forgotten about the business and persona we have just bought from in about 5 seconds after leaving. Do you think that is conducive to getting a customer to give you lots of referrals?
It all comes down to making your customer feel better than they did before they purchased from you. So customer service...a major part of really this...
Emotional Upliftment!
What sort of emotions do you want to help your customers to experience?
Confidence, happiness Cheap Terry Porter Jersey , friendship, joy, removal of fear, reduction of apprehension, or a combination of any of these.
Now let's look at how you can have you customers experience any of these emotions.
First of all we need to understand a couple of proven principles. The first one is that 80% of the population has a fear of sales people. They don't trust them, they don't really like them and they are worried about being ripped off by one of them.
Why do I say this? Because I have asked hundreds of sales people in sales training seminars that I conduct what their beliefs about sales people are. And 80% of sales people believe sales people are liars Wholesale Portland Trail Blazers Jerseys , rip off merchants, just want you money, talk to much etc. etc. It may seem had to believe, but ask yourself the same question, what do you believe about sales people and see what your own answers are!
So if we as customers believe this about sales people, we're already on the defensive before the sales person opens their mouth. That's often why we tell them Wholesale Blazers Jerseys , 'we're right, we're just looking'. It's better than saying, 'we don't know anything about the product we'd like to buy but we have the money to buy it and I am sure you will help us to make an informed decision today to buy'.
So to be effective in customer service we must understand people have a basic fear and distrust of sales people, and they think any person who talks to them from any business they want to buy from has sales people. Can you see the Dilemma?
So here's what you need to do to develop outstanding customer service, in the customer's eyes...
Stop being anything like a typical 'sales person'!
Don't say things to customers every other sales person says, instead of saying Cheap Portland Trail Blazers Jerseys , 'hi can I help you', why not say, 'hi have you been into our store before?'
You'll be starting off on the right foot and it will sound like you genuinely want to help them!
Then ask questions and keep asking questions, because what do 'sales people' do? They "tell" people what to think and give their "opinion". How much do you think the opinion matters of someone you already think is a liar?
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